Terms & Conditions

Thread House Ink ("we," "us," "our") provides custom screen printing, embroidery, DTF transfers, vinyl, patches, and branded apparel programs. These Terms & Conditions apply to all quotes, orders, invoices, and services we provide. By approving a quote, proof, or purchase order — or by paying a deposit or invoice — you agree to these terms.

Quotes are valid for 30 days and are based on the quantities, garments, artwork, decoration method, and specifications provided at the time of the request. Changes to any of these after a quote is approved may result in revised pricing. Applicable sales tax is added where required by law.

You're responsible for reviewing every proof before production starts — spelling, names and numbers, colors, layout, garment style and color, decoration placement and size. Production begins only after we receive written approval. Once you approve a proof, we're not responsible for errors it contained. Changes requested after approval may add cost and delay.

A deposit is required before production begins on most orders (standard 50%, though this can vary by order). The remaining balance is due upon completion unless other terms were agreed to in writing. Approved commercial accounts may qualify for Net 14 payment terms at our discretion. Past-due balances may accrue interest at 10% per year (or the maximum allowed by law) and may result in production being paused on current or future orders. Returned checks are subject to a $35 fee.

Standard turnaround is 7–14 business days from proof approval. A requested deadline isn't guaranteed unless we confirm it in writing. Rush production is available for an additional fee. We're not responsible for delays caused by suppliers, carriers, manufacturers, or other circumstances outside our control.

We make every reasonable effort to match requested colors, but exact matching can't always be guaranteed due to differences in garments, materials, and production processes. Pantone matching can be requested and may involve an added charge. Minor variations in placement, registration, thread appearance, or print opacity are normal in embroidery, screen printing, DTF, and vinyl production and aren't considered defects when within standard industry tolerances.

Garments you supply are decorated at your risk. We're not responsible for damage that occurs during normal production unless it results from our negligence. We recommend supplying extra quantity to account for standard production loss.

Some spoilage is a normal part of custom apparel production. On larger runs, the final delivered quantity may vary slightly from what was ordered — you'll be invoiced for what was actually produced and delivered, unless we agreed to something different in writing.

Once garments, materials, or production have been ordered or started, orders can't be cancelled without our approval. If a cancellation is approved, you're responsible for costs already incurred — garments, materials, artwork, digitizing, screens, labor, and any applicable restocking or shipping charges.

Because these products are custom-made, all sales are final except for defects or errors on our part. Report any shortage, defect, or production error within 7 days of delivery, with photos. We'll need a reasonable chance to inspect the merchandise before any refund, credit, replacement, or rework is authorized. If we determine the error was ours, we'll repair, reprint, re-embroider, replace, or credit the affected portion of the order — our responsibility is limited to that portion.

We're not responsible for variations that originate with the garment manufacturer — sizing, shade, fabric, or construction differences between dye lots or production runs. We won't substitute a different garment without your approval if it materially changes what you ordered.

You're confirming that you own or have permission to use any logo, artwork, or design you provide us, and you're responsible for any claim that arises if it turns out you didn't. We may decline artwork or orders we believe violate the law or someone else's rights.

Shipping and delivery charges are billed separately unless included in your quote. Once merchandise is handed to a shipping carrier, we're not responsible for carrier delays. Please double-check your shipping details before an order ships — we're not responsible for issues caused by inaccurate information.

Please pick up or arrange delivery of completed orders within a reasonable time. Orders left unclaimed for more than 90 days, after reasonable attempts to reach you, may be considered abandoned to the extent the law allows. Any unpaid balance still applies.

Our liability for any order is limited to the amount paid for that order. We're not responsible for indirect or consequential damages — lost profits, missed events, or similar losses — arising from our products or services.

A purchase order you submit doesn't override these terms unless we've agreed to different terms in writing. These terms, together with your approved quote, invoice, and proof, make up the full agreement between you and Thread House Ink for that order. Any changes must be agreed to by us in writing.

These terms are governed by the laws of the State of California.

Reach us any time at heath@threadhouseink.com.